Case Study - AI For Business

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Case Study

AI Case Study: PwC Invests $1B, Increases Productivity 40% With Generative AI

A central challenge for Generative AI adoption so far has been integration. Most human employees don’t just use the same webpage for all of their work; they read some emails in one program, then consult some information in another, then type their results in a third. GenAI systems today

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Case Study

AI Case Study: CommBank Gets Customers $1B, Cuts Processing Time 50% With AI

So far, the most common business pattern for Generative AI has been “experimental”: choose one or two applications, try some limited and low-cost implementations, assess the results. While there have been some big partnership announcements connected with AI, major commitments have so far been rare. Australia’s CommBank is bucking

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Case Study

AI Case Study: Saving 80% on Customer Support Costs with Generative AI

Customer support is one of the most challenging cost centers in business. It’s a requirement for a positive customer experience, but it’s labour intensive, repetitive, and has historically been resistant to automation. (Especially for business customers, an FAQ just doesn’t cut it.) That’s why customer support

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Case Study

AI Case Study: Real-World Success Stories Across Six Professions

I’m always on the lookout for great stories about how real people are using generative AI in their workplace. In two recent articles in the Wall Street Journal, professionals in six different fields, ranging from medicine to law, described their generative AI success stories, how it accelerated their work,

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AI

AI Case Study: Klarna Sees $40M Profit Improvement Using Generative AI

While many companies are exploring Generative AI, most haven’t been using it long enough yet to show clear, measurable results. Klarna, a Swedish shopping services company, was an early adopter of generative AI, and they now have the numbers to show it’s benefits: 90% employee adoption, AI doing

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Case Study

AI Case Study: How Zoom, Yale, And Others Are Using Meta Generative AI

In April 2024, Meta released their newest generative AI model, Llama 3. This new release builds on the success of Meta’s Llama-class models, which have been downloaded over 170 million times to date. Along with being a powerful model, Llama 3 is open-source, meaning that anyone can use or

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GenAI

AI Case Study: How LinkedIn Uses Generative AI To Enhance The User Experience

In two recent blog posts, the LinkedIn engineering team shared lessons from their recent use of generative AI in new LinkedIn user experience features. While their posts are primarily engineering focused, they also offer five valuable lessons you can use to accelerate your team’s own GenAI journey. LinkedIn’s

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Case Study

Benefits (and Challenges) Of Using Generative AI For Recruiting

One of the most common and labor-intensive jobs at any company is hiring. With a mix of data and judgment required to make an effective match, candidates and recruiters are both exploring the use of Generative AI to make the recruiting process more efficient and effective. A recent article in