Customer Service - AI For Business

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Case Study

AI Case Study: Saving 80% on Customer Support Costs with Generative AI

Customer support is one of the most challenging cost centers in business. It’s a requirement for a positive customer experience, but it’s labour intensive, repetitive, and has historically been resistant to automation. (Especially for business customers, an FAQ just doesn’t cut it.) That’s why customer support

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AI

AI Case Study: Klarna Sees $40M Profit Improvement Using Generative AI

While many companies are exploring Generative AI, most haven’t been using it long enough yet to show clear, measurable results. Klarna, a Swedish shopping services company, was an early adopter of generative AI, and they now have the numbers to show it’s benefits: 90% employee adoption, AI doing

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Customer Service

What Roles Benefit The Most From Generative AI?

As businesses begin exploring generative AI, a common question is “where do I start?” Consulting company McKinsey provided some recommendations in their 2023 report “The economic potential of generative AI: The next productivity frontier“, including what roles may benefit the most from generative AI – and the answers may surprise you.